Frequently Asked Questions
WHAT HAPPENS IF THE INFLATABLE UNIT BLOWS AWAY WHILE MY CHILDREN ARE ON IT?
I’m sure you’ve heard of at least one instance of an inflatable blowing away with children on it. Rest assured, depending what type of surface your inflatable is on, we always use stakes or sandbags to secure the unit from sliding and/or blowing away. While inflatables are heavy, they also present a large surface to the wind. If an inflatable is not anchored correctly the wind, depending on how strong it is, can actually pick it up and blow it away with or without children playing in or on it. This is why we always use stakes or sandbags. Regardless of how well anchored an inflatable is it should not be played on, or in when the winds exceed 20 miles per hour.
HOW DO I KNOW YOUR INFLATABLES ARE SAFE TO PLAY ON?
We have our inflatables inspected regularly to make sure they are safe for you and your children to play on. All inflatable companies are required by law to have their equipment inspected annually for safety. Even if you don’t rent from us, please make sure you rent from a company that gets their units inspected annually.
DO YOU HAVE INSURANCE?
Yes, we are insured. By law, all inflatable companies are required to carry insurance.
IS A DEPOSIT REQUIRED?
Yes. A 50% non-refundable deposit is due in order to reserve the inflatable of your choice. Your reservation is not confirmed until we receive the deposit. We will not deliver or set up the inflatable until you have made the full payment.
WHAT HAPPENS IF IT RAINS?
If, on the day of your rental, rain is predicted you will be given the option to cancel and receive a refund or reschedule. However, if the equipment is delivered to you or we are in route of delivery, you will still be charged the full amount of the rental.
WHAT IS THE CANCELLATION POLICY?
You can cancel for any reason you can think of, up to the time we are in route for delivery. If we arrive for delivery and you decide to cancel, you will still be charged for the full amount of the rental. Deposits are non-refundable, but we will honor your deposit for a year. If we foresee the weather being a problem during your event, we will call you the day before and if you decide to cancel then, due to weather, we will refund your money. Cancellations for any other reason will not be given a refund.
HOW FAR IN ADVANCE SHOULD I RESERVE THE INFLATABLE OF MY CHOICE?
That would depend on the time of year and what you would like to rent. Many of our rentals are booked well in advance of the usual holidays. The best way to ensure that you will be able to get what you want is to make your reservation as soon as you have decided on the date for a party or event. We hate to have to disappoint anyone who is requesting a specific item.
CAN INFLATABLES BE SET UP INDOORS?
Yes. We can set up in gymnasiums, halls, churches, or any where else that can accommodate the height and width of our inflatables.
CAN I USE A WATER HOSE ON AN INFLATABLE?
There are inflatables designed for use with water and we will be glad to explain them to you. Under no circumstances should water be used with any inflatable that is not designed for such use.
IS IT SAFE TO USE ELECTRICITY WITH INFLATABLES THAT USE WATER?
It is important that when using inflatables that require water that the electrical outlet be protected by a ground fault circuit interrupter (GFCI). This will trip if there is an electrical short. Also, you should ensure that any extension cords or electrical cords are not lying in the water.
DO WE HAVE TO KEEP IT PLUGGED IN THE ENTIRE TIME?
Yes. The blower keeps air in the inflatable. If it is unplugged, it will deflate, which makes it unsafe to play in or on.
DO YOU PROVIDE EXTENSION CORDS AND/OR WATER HOSES WITH RENTALS?
We provide a 50′ extension cord. If your inflatable is set up farther than 50′ from an electric outlet, you as the customer, are responsible for providing the additional extension cord needed in order for the blower to run. If you are renting a water unit, we provide 100′ of water hose. If the water unit is set up farther away than that, you as the customer, are responsible for any additional water hose that may be needed.
WHY IS AN ADULT REQUIRED AT ALL TIMES TO MONITOR THE USE OF AN INFLATABLE?
Inflatables that are used correctly are safer than playground swings and slides. Improper use by the occupants, such as climbing on the nets, rough housing or running into one another can cause serious injury. It is important that a responsible adult be in charge of an inflatable at all times to ensure that all safety rules are followed to prevent injury.
WHAT SURFACE DO YOU SET UP ON?
The best kind of surface is grass. It is best for kids. But we do also set up on dirt, asphalt, and concrete. Because of the constant rubbing, we can’t set up on any type of rocks as it will wear through the unit.
WHAT DO I NEED TO DO TO PREPARE THE SITE FOR THE INFLATABLE?
Please remove all debris from the area. This includes pet poop, children’s toys, rocks, hoses, sprinklers, and try not to cut the grass too close to the day of the event. Not any less than a couple of days prior to the event. Fresh cut grass is a mess.
DOES THE PRICE INCLUDE SET UP AND DELIVERY?
Yes, although additional fees apply to areas outside of Abilene. Remember, prices do not include sales tax.
WHAT IS YOUR DELIVERY AREA?
We deliver in Abilene city limits for the price of the rental of the inflatable. If you live outside Abilene city limits a delivery fee is charged depending how far outside of Abilene city limits your location is, will determine the fee.
DOES THE RENTAL TIME INCLUDE YOUR SET UP TIME?
No. We arrive early to set up so you get the entire rental time to play. It depends on how many rentals we have that day and how long it takes to set up the unit you rented. We will arrive 30 – 40 minutes before your event for most units. If the unit takes longer to set up, rest assured we will arrive in plenty of time to set it up for your event.
CAN I HAVE THE INFLATABLE SET UP AT A PARK? At the beginning of 2017, the city of Abilene changed their rules about inflatables being set up at a park. You must use an approved bounce house company from the list they have. We are proud to say we are on their list. They no longer have electricity for you to use. You have to use a generator. We have one that you can rent from us for an additional fee. You are welcome to get one somewhere else as long as it is powerful enough to run our blowers. The city of Abilene does not allow water inflatables to be set up at the parks anymore. They have also designated certain areas of each park for us to set up inflatables at. We cannot set up before 9:00 am and we have to have the inflatables out of the park before dark. The city of Abilene does not want them to be set up for more than 6 consecutive hours. You will also need to call the city of Abilene to get a bounce house permit. To get a bounce house permit or to get more information about having a bounce house set up at a park, call the city of Abilene at 325-676-6218.
HOW OFTEN DO YOU CLEAN YOUR INFLATABLES?
We clean our inflatables after each rental.
WHAT FORMS OF PAYMENT ARE ACCEPTED?
Credit card or cash.
WHAT IF THE UNIT GETS A TEAR OR DAMAGED WHILE WE ARE RENTING IT?
You are not responsible for normal wear and tear on units. Over a period of time, seams may develop tears in high traffic areas. If this happens, please let us know when we pick up so we can remedy the situation. If damage occurs due to failure to follow our rules or negligence (i.e. not turning off blower in high winds) you will be responsible for all damages up to and including replacing the unit and/or blower, which can cost thousands of dollars. We don’t want this situation to occur which is why we have you sign our rules so that you can be a trained operator.
WE ARE MORE THAN HAPPY TO ANSWER ANY OTHER QUESTIONS YOU MAY HAVE. PLEASE FEEL FREE TO CALL US AT 325-725-0977.